804.282.0331

Clock & Watch Services | Call 804-282-0331

Trust your time to our craftsmanship.  With over 40 years of experience and thousands of satisfied customers, The Clock Shop of Richmond offers unparalleled service on most timepieces and clocks — from minor adjustments to complete mechanical restorations.  You can trust that your clock will be handled with care as it travels to our clock shop or to your home or office.

For your convenience, we offer home and office service calls in Richmond and surrounding counties for grandfather/tall case clocks only. All other clocks/items must be brought to us for estimates and repairs.  Due to COVID, we have a backlog of in-home service calls. Wait times will be a year or more. We are happy to add you to our queue and call, once we have availability. Your patience and understanding is appreciated. 

EFFECTIVE JANUARY 1, 2022 there will be a $10.00 estimate fee per item brought in. This fee does not apply to watches in need of battery replacements only. 

All repairs performed on your timepiece include a 1 year warranty. *                                                                                                      Repairs picked up by the customer are “In-shop” warranty only.  If a service call is requested, for Grandfather & Tall Case clocks only, there will be a service call charge. 

Clock Services:

Antique, vintage and modern:                                                               

Grandfather, Wall, Desk, Mantel, & Cuckoo Clocks
Clock restoration (Installation of brass bushings, polishing of pivots, etc.)
Part replacements or repairs
Cleaning in ultrasonic cleaning solution, oiling and adjusting
Quartz Clocks (Battery powered)
Quartz Conversion (Installing a battery powered movement in a mechanical or electric clock) 

Please note: The Clock Shop of Richmond is not responsible for items (keys, original manuals, or loosely fitting finials/case parts, pictures, etc.) left inside and or with goods dropped off.  If you are in need of a key please bring the clock with you so we can match your clock with the best fitting key. There are more than 15 different sizes of keys and some winding arbors do become worn. Do not use keys that fit “loosely” on the winding arbors. 

Some of the Clock Brand Names We Fix:
Boston Clock Company, Ansonia, Waterbury, Chelsea, Ingraham, Kroeber, Gilbert, Seth Thomas, Hermle, Junghans, Tiffany & Company, Herschede, Waltham, Enfield, Urgos, Welch, Ridgeway, Kieninger, New Haven, Sessions, Gustav Becker, Lenzkirch, Kienzle, Pearl, Heritage, Sligh, Hentschel, Swedish Mora & others, Emperor, Tall & Long Case clocks… and more!

We DO NOT work on the following items:
Wooden works, Atmos, Anniversary/400 day, Saw tooth, Battery operated cuckoo clocks, Melody in motion clocks (Seiko, Rhythm, etc.), Time clocks, Reproduction/Faux watches

Looking for a licensed appraisal? We can refer you upon request.  

We offer consignment on grandfather/tall case clocks only. This is a limited service and depends on the style/make of your clock. Approval must be made before the clock is brought in. Clocks that we sell include a 1 year warranty so, any needed repairs will also be included in the selling price. Please note, depending on the clock, it may not sell right away, and could take years for the right buyer to come in.

Need a battery for your watch?  Bring it in any time we are open!  Most watch batteries can be done while you wait.  3 or more and we will take them in, issue you a claim ticket and call once they are completed.  Some watches, however, are more difficult as they have small screws and have to be done by our watchmaker. Those items would also be taken in. Prices range from be $12 to $75.  Due to unpredictable customer volume, your items may need to be taken in. You will be given a claim ticket and called once your item(s) has been completed. We will only install batteries supplied by us. Please note: Due to such an influx of “walk-ins” for watch batteries, we are limiting the amount to 5 PER CUSTOMER, per visit. This also includes watches brought in for estimates. Effective January 1, 2022 there will be a $10.00 estimate fee per item brought in. This fee does not apply to watches in need of battery replacements only.

Watch Services:
Antique, Vintage and Modern
Mechanical, Battery, or Automatic
Pocket Watches
Battery Replacement** 
Band replacement, repairs, sizing, and link adjustments                                                                                                                          Crystal replacements & installations
Complete watch overhauls (disassembling, cleaning in ultrasonic cleaning solution, reassembling, oiling, adjusting, testing)                                           

Parts on some watches are limited and may be unavailable. These brands will not be taken in for battery replacements or battery changes. Please note that there are no parts available for faux/reproduction watches. Generic parts may be used to replace some parts and for watches that are no longer being made. 

EFFECTIVE JANUARY 1, 2022, we will be charging a $10.00 estimate fee on all items. This fee does not apply to watches in need of battery replacements only.

*Timekeeping is not warrantied and is the responsibility of the owner to make any necessary adjustments. We warrant only that new parts are free of mfg. defect.  No other warranties apply and are expressly disclaimed.  Repairs/property that is not picked up after 60 days incur storage fees of $35/month and may be deemed abandoned.  The Clock Shop of Richmond reserves all rights under Virginia Code § 46.2-644.02 & § 46.2-644.03.

**The Clock Shop of Richmond is not responsible for worn watch parts that go bad/break or watches with thin bezels that result in a broken crystal. Please speak with one of our horologists for more information.