Clock & Watch Services | Call 804-282-0331

Trust your time to our craftsmanship.  With over 40 years of experience and thousands of satisfied customers, The Clock Shop of Richmond offers unparalleled service on most timepieces and clocks — from minor adjustments to complete mechanical restorations.  You can trust that your clock will be handled with care as it travels to our clock shop or to your home or office.

For your convenience, we offer home and office service calls in Richmond and surrounding counties for grandfather/tall case clocks only. All other clocks/items must be brought to us for estimates and repairs.  Due to COVID, we have a backlog of in-home service calls. Wait times will be a year or more. We are happy to add you to our queue and call, once we have availability. Your patience is appreciated.

All repairs performed on your timepiece include a 1 year warranty. *                                                                                                      Repairs picked up by the customer are “In-shop” warranty only.  If a service call is requested, for Grandfather & Tall Case clocks only, there will be a service call charge. 

Need a battery for your watch?  Bring it in any time we are open!  Most watch batteries can be done while you wait.  Some, however, are more difficult as they have small screws and have to be done by our watchmaker. Those items would be taken in. Prices range from be $12 to $75.  Due to unpredictable customer volume, your items may need to be taken in. We would give you a claim ticket and call once your item(s) is completed. Please note, we will only install batteries supplied by us. 

Clock Services:
Antique, vintage and modern:                                                               

Grandfather, Wall, Desk, Mantel, & Cuckoo Clocks
Clock restoration (Installation of brass bushings, polishing of pivots, etc.)
Part replacements or repairs
Cleaning in ultrasonic cleaning solution, oiling and adjusting
Quartz Clocks (Battery powered)
Quartz Conversion (Installing a battery powered movement in a mechanical or electric clock) 

Please note: The Clock Shop of Richmond is not responsible for items (keys, original manuals, or loosely fitting finials/case parts, pictures, etc.) left inside and or with goods dropped off.  If you are in need of a key please bring the clock with you so we can match your clock with the best fitting key. There are more than 15 different sizes of keys and some winding arbors do become worn. Do not use keys that fit “loosely” on the winding arbors. 

Some of the Clock Brand Names We Fix:
Boston Clock Company, Ansonia, Waterbury, Chelsea, Ingraham, Kroeber, Gilbert, Seth Thomas, Hermle, Junghans, Tiffany & Company, Herschede, Waltham, Enfield, Urgos, Welch, Ridgeway, Kieninger, New Haven, Sessions, Gustav Becker, Lenzkirch, Kienzle, Pearl, Heritage, Sligh, Hentschel, Swedish Mora & others, Emperor, Tall & Long Case clocks… and more!

We DO NOT work on the following items:
Wooden works, Atmos, Anniversary/400 day, Saw tooth, Battery operated cuckoo clocks, Melody in motion clocks (Seiko, Rhythm, etc.), Time clocks, Reproduction/Faux watches

We are not licensed appraisers but, can refer you upon request. 

Watch Services:
Antique, Vintage and Modern
Mechanical, Battery, or Automatic
Pocket Watches
Battery Replacement (Most can be done while you wait and start at $12)
Band replacement, repairs, sizing, and link adjustments                                                                                                                          Crystal replacements & installations
Complete watch overhauls (disassembling, cleaning in ultrasonic cleaning solution, reassembling, oiling, adjusting, testing)                                           

Parts on some watches are limited and may be unavailable. Please note that there are no parts available for faux/reproduction watches. Generic parts may be used to replace ones that are no longer made. 

Bring your watch in for a free estimate on needed repairs! 

*Timekeeping is not warrantied and is the responsibility of the owner to make any necessary adjustments. We warrant only that new parts are free of mfg. defect.  No other warranties apply and are expressly disclaimed.  Repairs/property that is not picked up after 60 days incur storage fees of $35/month and may be deemed abandoned.  The Clock Shop of Richmond reserves all rights under Virginia Code § 46.2-644.02 & § 46.2-644.03.