Estimate Fees

Estimate fees range from $20 to $50 depending on the type and size of the clock.

Estimate Timing

Estimates generally take 3–4 weeks, and you will be called once your evaluation is complete.

Repair Timing

Most clock repairs take about 6 months, with some antique and specialty items taking longer.

Warranty

Most repairs include a 1-year warranty, though some functions and items are limited or excluded.

Clocks We Work On

We work on most antique, vintage, and modern clocks. This includes grandfather and tall case clocks, Swedish Mora clocks, mantel clocks, wall clocks, and cuckoo clocks.

The Clock Shop of Richmond does not offer free estimates or evaluations. Each timepiece or part brought in for evaluation is charged an estimate fee based on the size and type of item.

Estimate Fees & Intake Information

• Standard mantel and wall clocks: $20
• Cuckoo clocks: $30
• Oversized, heavy, specialty, and floor-standing clocks: $50
• You will receive a claim ticket and account number
• Estimates take approximately 3–4 weeks
• Initial estimate fees are credited toward repair costs on initial drop-offs only

Quartz Clock Information

Some quartz movements can be replaced, but the item must be seen first so we can determine whether replacement is possible. Quartz movements are not repairable and contain plastic gears and parts.

All quartz movements, including watches, should have a new battery installed at least once a year to help prevent leakage and possible damage to the case and internal parts.

Some Brands We Repair

Schatz, Boston Clock Company, Hermle, Kieninger, Colonial, Ansonia, Waterbury, Chelsea, Ingraham, Kroebler, Gilbert, Seth Thomas, Junghans, Kienzle, Tiffany & Company, Herschede, Waltham, Enfield, Smiths, Urgos, Jauch, Welch, Ridgeway, Emperor, New Haven, Gustav Becker, Lenzkirch, Pearl, Heritage, Sligh, CRS, Trend, Hentschel, Loricron, and more.

Items We Do Not Work On

We do not work on wooden works movements, Atmos clocks, Anniversary / 400 day clocks, saw tooth clocks, battery-operated cuckoos, Melodies in Motion clocks, quartz alarms, time clocks, electric clocks, car clocks, music boxes, victrolas, barometers, or antique locks.

Services We Offer

• Oil: due every 2–3 years for mechanical clocks only
• Clean and Oil: due every 5–10 years for mechanical clocks only
• Restoration: full disassembly, bushing work, pivot polishing, ultrasonic cleaning, rinsing, drying, reassembly, lubrication, and testing
• Replacement Mechanical Movement / Mechanism: applies to more modern movements only; a 50% deposit is required on new movements
• Clock Springs: broken or loose springs, click springs, and related issues; if maintenance is also due, we will not replace only the spring
• Part Replacement: some parts may need to be custom made depending on distributor availability
• Re-Pivoting / Gear Work: sent to a specialist and must be paid in advance
• Quartz Conversions: converting certain mechanical or electric clocks to battery-operated, if possible
• Quartz Movement Replacements: the item must be evaluated first; not all quartz movements or parts are available or interchangeable

Parts & Additional Notes

Replacement chains may not be available on older clocks. Missing links can alter the running time of a clock.

If you are looking for parts to repair your own timepiece, we may refer you to a parts center. We do not sell antique clock parts because we save them for future use. You may also try finding needed parts through an online search.

Please see the Parts page for items we do offer for sale.

We do not offer appraisals.

Approximate Repair Time Frames

• Modern mechanical mantel and wall clocks: 6 months
• Antique weight-driven wall clocks: 6 months – 1 year
• Antique mechanical mantel and wall clocks: 6 months
• Fusee and antique 1/4 striking / chiming clocks: 6 months – 1 year
• French clocks: 6 months – 1 year
• Tall case, Swedish Mora, and antique grandfather clocks: 6 months – 1 year
• Antique and modern tubular bell grandfather clocks: 6 months – 1 year
• Cuckoo clocks: 6 months
• Quartz / battery-operated clocks: 3 – 6 months

Changes, Pickup & Communication

If you change your mind after approving repairs and work has already begun, you may still be charged for labor and parts.

Please let us know at least one week in advance before picking up your item so we can make sure it is assembled and ready. It may take several days to prepare an item for pickup.

Please remember to reference your account number when calling with questions or asking for an update.

Warranty Information

Most repairs come with a 1-year warranty, though some may be limited.

Some functions do not come with a warranty and will not be adjusted or repaired. This mainly applies to antique clocks unless otherwise specified, including alarm mechanisms, calendars, day/date/month functions, and moon dials.

No attempts will be made to adjust or repair those functions because replacement parts are no longer manufactured and are generally unavailable.

Additional Repair Limitations

We do not adjust or service alarm functions in antique clocks. Parts may be broken, missing, or unavailable, and no warranty applies to those alarms.

We do not ship repaired or unrepaired clocks or watches. Damage caused by shipping is not covered by any warranty due to unknown shipping and handling practices.

New movements require a 50% deposit before they will be ordered and before repairs begin.

We reserve the right to refuse service at any time.

Dial Paint, Hanging Hardware & Referrals

We are not responsible for flaking or missing paint on dials or cases due to age-related wear. While your clock will be handled with great care, additional paint loss can sometimes occur because oxidized metal dials naturally begin to flake over time.

We do not repair or touch up dials, but can refer you to a Dial Shop in Georgia upon request.

If you need hardware to hang your timepiece, please consult your local hardware store or handyman. We do not hang, mount, or remove clocks from the wall.