804.282.0331

Clock Services

Clock Services

 

  • We work on most, antique, vintage and modern clocks. This includes Grandfather/Tall case clocks, Swedish Mora’s, mantel, wall clocks and Cuckoo Clocks.

 

  • Some quartz movements we are able to replace but will need to see the item beforehand to insure we are able to fix/repair it. Quartz movements are not repairable and contain plastic gears/parts.

 

  • Some of the brands we repair: Schatz, Boston Clock Company, Hermle, Kieninger, Colonial, Ansonia, Waterbury, Chelsea, Ingraham, Kroebler, Gilbert, Seth Thomas, Junghans, Kienzle, Tiffany & Company, Herschede, Waltham, Enfield, Smiths, Urgos, Jauch, Welch, Ridgeway, Emperor, New Haven, Gustav Becker, Lenzkirch, Pearl, Heritage, Sligh/CRS/Trend, Hentschel, Loricron and more!

 

  • We DO NOT WORK ON: Wooden works movements, Atmos, Anniversary/400 day, Saw tooth, Battery operated cuckoos/Melodies in Motion (Rhythm, Seiko, etc.), Quartz alarms, Time Clocks, Electric clocks/car clocks, Music Boxes, Victrolas, Barometers, Antique locks.

 

Services We Offer:

 

  • OIL – due every 2-3, mechanical clocks only
  • CLEAN AND OIL – due every 5-10 years, mechanical clocks only
  • RESTORATION (Wear of a mechanical, clock movement is normal and will happen eventually. The more maintenance you keep up with, the longer you will preserve the clock’s movement.) This also means that a replacement movement is not available (clock may be antique, the company is no longer in business or parts may be on backorder). – The clock movement is disassembled, bushings are installed around every pivot, pivots are polished (They become course, like sandpaper as they spin and wear away the brass, split plates.), movement is cleaned in an ultrasonic cleaner then in a rinse, movement is then dried, reassembled, lubricated and tested.
  • REPLACEMENT, MECHANICAL MOVEMENT/MECHANISM – This applies to more modern movements only. A 50% deposit is required upfront on all new movements. Some may be on back order and require us to restore the movement. New movements that are chain driven will come with new, brass chains.
  • CLOCK SPRINGS – Clock/Watch springs are made of metal. They do somethings break, ends come loose, and/or the gear that holds the springs/gear in place, click springs, can go bad. To help prevent wear of the winding arbors and other issues, do not use loose, fitting keys or cranks. If your timepiece is also due for maintenance will be not, just replace a broken spring/click spring.
  • PART REPLACEMENT – Not all clock parts are available for purchase and must be custom made, depending on availability from our distributors.
  • RE-PIVOTING/GEAR WORK – these items must be send to a specialist to be repaired.
  • QUARTZ CONVERSIONS (Convert a mechanical/electric clock into battery operated) – Please bring your item in to be evaluated. We will let you know if this is possible.
  • QUARTZ MOVEMENT, REPLACEMENTS – Please bring in your item to be evaluated so we may look it over and decide if we are able to repair it. There are thousands of different quartz movements that are manufactured, we do not have access to all of them and are limited by what our distributors supply. Please note, hands and other parts may need to be replaced/changed. Not all parts are interchangeable.
  • All quartz movements (including watches) should have a new battery installed at least, once a year to prevent leakage and possible damage to the clock/watch case and/or parts.
  • Replacement chains may not be available on older clocks. Links missing from chains can alter the running time of a clock.

 

If you are looking for parts to repair your own timepiece, we may refer you to a parts center. We do not sell parts on antique clocks as we save them for future use. You may try finding needed parts through an online search. Click on the “Parts” tab above for a list of items we do offer for sale.

 

We do not offer appraisals but can give a reference upon request.

Repairs:

ALL TIMES FRAMES ARE APPROXIMATE.

Due to extremely high customer traffic, repairs will take around 6 months on most clocks, but varies depending on the item, parts needed and what repairs/service are needed. Please plan to leave clocks with us for 6 months. Items that are ready sooner will be notified upon completion.

  • Modern, Mechanical Mantel and Wall Clocks: 6 months
  • Antique Weight Driven Wall Clocks: 6 months – 1 year
  • Antique, Mechanical Mantel and Wall Clocks: 6 months
  • Fusee & Antique 1/4 striking/chiming clocks: 6 months – 1 year
  • French Clocks: 6 months – 1 year
  • Tall Case/Swedish Mora’s/Antique Grandfather Clocks: 6 months – 1 year
  • Antique and Modern Tubular Bell Grandfather clocks: 6 months – 1 year
  • Cuckoo Clocks: 6 months
  • Quartz/Battery Operated Clocks: 3 – 6 months

 

If for any reason, you change your mind on repairs, after you have approved the estimate, and we have already begun to work on it, you may be charged for our time/parts. Please let us know at least, a week in advance, before picking up your item, so can make sure it is assembled and ready to be picked up. You may call us or go to the “contact” tab above and email us. It may take us several days to assemble/prepare your item for pick up.

 

All repairs come with a 1 year warranty, some may be limited. Some functions do not come with a warranty and will not be adjusted or attempted to be repaired. This mainly refers to antique clocks, unless otherwise specified, such as alarm mechanisms, calendars (Day, Date and/or Month) and moon dials. Again, no attempts will be made to adjust or repair said items. NO exceptions as these parts are no longer manufactured and no replacements are available. Clock examples with calendar and/or moon dial functions: Tall Case & Fashion clocks.

 

We do not adjust or service alarm functions in antique clocks. Parts maybe missing, broken and are not available. No warranty on these alarms.

 

  • We do not ship repaired/unrepaired clocks/watches. Broken/damaged items that have been shipped, are not covered by any warranty due to unknown shipping/handling practices.
  • New movements require a 50% deposit before they will be ordered/repairs begin.
  • We are not responsible for flaking/missing paint on dials and/or cases due to age related wear. You clock will be handled with utmost care, however, there is always a chance that more paint will fall off. Metal dials/pans become oxidized and the paint will begin to flake/fall off. No repairs or touch ups on dials. We can refer you to a Dial Shop in Georgia upon request.
  • If you need hardware to hang your timepiece, please visit your local hardware store or Handyman for advice. We do not hang, mount, nor remove clocks from the wall.
  • Please remember to reference your account number when calling for an update/questions.
  • We reserve the right to refuse service at any time.