Watch Services
Watch Services
The Clock Shop of Richmond, LTD
We repair Antique, Vintage & Modern, Automatic & Mechanical, Pocket Watches and Wrist Watches. Limited services for quartz/battery operated watches. Some watch parts may not be available.
- Due to high customer traffic, ALL TIME FRAMES GIVEN ARE APPROXIMATE.
- Watch Movement Overhaul/Cleaning (mechanical/automatic watches, 17 jewels or higher) ~ Due every 5-10 years – Starting price $450 ~ 2-6 months
- Watch Movement Replacements – Starting price $175 ~ 2-4 months
- Crystal Replacements & Installation ~ Prices start at $100 ~ 2-4 months
- Back Installation – Some customers may choice to replace their own watch batteries but experience difficulties re-installing the backs. These backs are referred to as friction fitted and require a tool to close them. We charge a $10 fee to re-install backs. NO warranty/guarantee on these items.
- Band Resizing – We DO NOT supply or order extra links. Please bring extra links with you if your band needs to be lengthened ~ “L” shaped pins must be done by the Watchmaker* ~ High end watches, must be done by the watchmaker.
- It is important on band resizing to have the owner present so we may fit the watch to their wrist. If other adjusted are needed in the future there will be additional charges. ~ $5 – $10 per link removed/added
- Watch Battery Replacements ~ Higher end watches, watches that require a special took & backs with screws must be done by our Watchmaker* ~ Prices vary from $15 – $75 ~ You may “wait” for one watch if we are not overly busy. Other watches will be taken in and you will called within 2 weeks for pick up. ~ Batteries should be replaced once a year to prevent damage from leaks/corrosion.
- Watch Band Replacements ~ We offer Leather & Silicone bands only ~ We will also install bands supplied by the customer ~ Bands start at $9.95
- Case/Band Cleaning ~ Only available on watches that we are servicing/repairing of the internal parts/movement.
- ALL WATCH REPAIRS REQUIRE A 50% DEPOSIT BEFORE ANY REPAIRS WILL BE COMPLETED. ITEMS LEFT OVER 60 DAYS WILL INCUR STORAGE FEES.
- There are some brands of watches we will not take in at all and some we may only offer to replace the battery only.
- We may refuse service on items that are badly worn due to age and/or damage.
- WE DO NOT WORK ON: smart watches, digital, eco drive/solar/capacitor powered watches
The Clock Shop of Richmond, LTD
Other Information
- Parts on some watches are limited and may be on backorder. This WILL change the estimated repair time.
- We DO NOT install customer supplied batteries.
- All ceramic and wooden watches MUST be done by the Watchmaker. This includes battery replacements, and band resizing.
- Limit 5 total, watches per visit, per customer. This applies to watch batteries and items that need estimates on repairs.
- We do not offer “part & piece work.” If your timepiece is due for service that will be included in the estimate.
- Loose items, such as fobs, pictures, instruction manuals, original tags/paperwork/boxes, etc. should be left at home.
- Some chronograph watches may need to be reset after a battery has drained or been replaced. Please reference your original instructions for more information. If the Watchmaker must manually reset the chronograph hand(s), there is a $100 minimal. Some can be adjusted by the crown.
- *The Watchmaker is usually here Tuesday’s and Wednesday’s after 2pm. Please call before arriving to make sure he is in!
- If you would like to “wait” for a watch estimate (watches only) there will be a nonrefundable, $100 evaluation fee. This will not be credited to future repairs. Please call to confirm he is in before arriving!
- Aftermarket parts may be used to replace backordered items, parts that are no longer made, and parts we do not have access too.
- We are not responsible for any damage caused by batteries that leak/corrode in items that have been left over 60 days.
- If your watch is an automatic and you do not wear it all the time, it is recommended that you get a Watch Winder. They keep watches wound with backup power. They are available online or at your local Jewelry Store.
- If we install a battery in your watch(es) and it stops/loses time before a year, please bring that item back so we can re-check the battery. If it is drained/dead we will not offer a refund on that battery and most likely, your item will need a new movement. Receipts are required for a refund.
- Please do not continuously open/close the backs of mechanical/automatic watches that have been repaired. This allows small particles of dirt/debris into the watch.
Please note that there are no parts available for faux/reproduction watches. If we take in a watch and the watchmaker deems it, a faux/reproduction, you will be called for pick up and no estimate or repairs will be completed. You will not be refunded the $10 estimate fee.