In-Home/Office Service Calls
In-Home/Office Service Calls
The Clock Shop of Richmond, LTD
Please note, this is not a printable form nor able to be “filled out.” If you would like a paper copy please stop by the shop at you convenience.
Reminder that we do not transport/relocate/move Grandfather/Tall case/floor standing clocks. If you are in need of assistance moving/transporting your clock, please call Moving Made Easy at 804-658-0315. They will quote you a price and bill you directly. Please note they are a moving company and will not “Tune” clocks or attempt to make any repairs.
How do I submit my Approval?
In an email or letter, simply state you agree to our Service Call Policies along with your Name, Address, Phone Number(s) and if you wish the clockmaker to wear a mask while in your home?
The Clock Shop in Richmond
You may return to us by mail,
By Fax (804) 282-1507,
Email to CSRLTDVA@hotmail.com
OR
Simply click on the “Contact” link above, scroll down to the bottom of the page, fill in your information in the pre-populated fields and respond that you agree to our Service Call Policies, along with your name, complete address, phone number and if you wish for the clockmaker to wear a mask while in your home?
Service Call Policies:
- This service is ONLY available on mechanical, floor standing clocks within a limited, 30-mile radius. We do not offer free, in-home/office estimates & charge $275.00 per service call on one clock. There will be a $100.00 ($150 for each additional clock that is tubular bell) charge on each clock that we evaluate (2 grandfathers = $275 + $100). If your clock needs complete assembly, all internal parts have been completed removed from the case, there will be additional charges. Please let us know in advance! Otherwise, we may have to reschedule & you will be charged $275. Any and all base service charges WILL NOT be credited towards future repair costs. Please note, we are only able to oil clocks on site. No warranty* on clocks that we only assemble/set up unless specified.
- If your clock requires more than an oiling (oil is due every 2-3 years, cleaning every 5-10 years & eventually the movement will wear & must be restored/replaced), the clockmaker will have to bring the clock mechanism, weights, pendulum, hands, etc. into the shop for repairs and will advise you along with a price, what repairs are needed and approximate repair time. We will not oil a movement that is in need of other repairs.
- If for any reason you change your mind and wish us to return your clock parts unrepaired, there will be a minimum $550 service charge (2 service calls) and other labor/parts charges may apply.
- The base, service call fee is due at time of service. Additional repair costs will be due upon completion/delivery. Payments received after 10 days will incur 10% interest per month until the full balance has been paid. Storage fees may also apply.
- We may require a down payment. The clockmaker will advise you on site. All subcontract & 3rd party work must be paid in advance. We do not offer 3rd party billing.
- Add $100.00 to the service call charge for clocks that are tubular bell ($275 + $100). $150 for each additional tubular bell.
- We accept Visa, Mastercard, American Express, Discover, cash and checks (ID required). There is a nonrefundable, 5% processing fee on all credit/debit card transactions. We charge a $75 fee for checks returned by the bank.
- If you are in need of a door key or a winding crank, please let us know prior to your service call. We are unable to guarantee that we will have one that fits. If we are unable to access your clock and must reschedule, there will be a $275.00 service charge. Skeleton keys are not available and we do not have a reference that makes them.
- We ask that you keep a 6 feet distance between yourself and the clockmaker whenever possible.
- There will be a 2-3-hour window given for the clockmaker to arrive. A confirmation phone call will be made the morning of your scheduled call to the phone number you provided. If there is no answer/timely response your call will be canceled. If no one is home or answers the door (within 15 minutes after arrival), at the time our clockmaker arrives you will still be charged the $275.00 service call fee to reschedule.
- The clockmaker may have questions or need additional information in regards to your timepiece. There must be a responsible adult, present at your scheduled time or the call will be canceled. You will be charged the $275.00 service fee. You may reschedule after payment is received.
- There are numerous parts/movements that are on backorder which may affect the repair time.
- Items left on, in or around the clock must be removed for safe keeping. This also applies to glass
- shelves on curio, clock cabinets. If the clock must be moved/adjusted, we are not responsible if these items fall, break or become damaged.
- There is no “volume control” on mechanical clocks. The clockmaker will adjust the clock hammers to hit at the appropriate tone. If a Service Call is requested for any issues with the sound, there will be a $275.00 charge.
- There will be a charge on service calls that the clockmaker deems any issues/damage from misuse or acts of nature. This includes, but is not limited to, clocks that have been moved and need to be leveled/set up, clocks that have wound down and jammed, timekeeping, and/or clocks that are “out of beat.”
- Always refer to your original instruction manuals for questions but feel free to ask the clockmaker any questions you may have, while on site. We do not have copies of clock manuals but you may find one online.
- We do not offer clock relocations, case/wood repairs, appraisals, decorative repairs, replacement light bulbs, any electrical work or installing leveling feet or felt padding.
- If you wish to protect your floors, please install felt pads on the clocks leveling feet/under the 4 corners. If the clockmaker must move the case, we are not responsible for scratches caused by the case/feet.
- The clockmaker WILL NOT transport wall/mantel clocks/watches into the shop for estimates & must be brought in by the customer.
*Timekeeping is not warrantied and is the responsibility of the owner. We warrant only that new parts are free of mfg. defect. No other warranties apply and are expressly disclaimed. Repairs/property that is not picked up after 60 days will incur storage fees of $35/month and may be deemed abandoned. Any court/attorney fees associated with an attempt to collect funds will be the customer’s responsibility. The Clock Shop of Richmond reserves all rights under Virginia Code § 46.2-644.02 & § 46.2-644.03.
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Scheduling/Important Information:
If your clock cabinet (including broken feet) is in need of repairs, please do so before scheduling a Service Call. The cabinet houses the movement of the clock and must be stable. Some clock movements can weigh upwards of 50 pounds and weights can be around 75 pounds!
ALL MAJOR CASE REPAIRS SHOULD BE DONE PRIOR TO SCHEDULING A SERVICE CALL AND BEFORE ANY REPAIRS WILL BEGIN. REPAIRS TO CASES CAN ALTER HOW THEY FIT AND MAY REQUIRE SOME ADJUSTMENTS. If an additional service call is required, there will be a $275 charge.
Once we have received your agreement or signed policies sheet, we will contact you within 3-4 weeks.
We will ask you the following:
Who is the manufacturer of the clock(s)?
- Do you wind the clock with a crank/key or pull chains?
- Is the clock a tubular bell? There would be 4-9 brass or nickel tubes hanging behind the weights and pendulum.
- Any prior service/maintenance history?
- What is the reason for our visit? What issues/problems, if any are you having? Due for maintenance?
Service calls are scheduled on Wednesdays, Thursdays and Fridays only.
- We are usually booked out for several months and do not offer expedited services.
- Service calls can take 30 minutes to an hour. Tubular bell and more complex clocks could take longer.
- You will be given a 2-3 hour window for the Clockmaker to arrive.
- We will call you the morning of your scheduled appointment to confirm.
- We do not offer Grandfather clock moves/relocations but will pack/prepare them for a move. You will be required to supply all packing materials (moving blankets/boxes) as all loose parts (weights, pendulums, tubes, glass panels, finials, etc.) will be removed for safe transport.
- If you have loose numbers/parts on your dial, it will have to come into our shop to be repaired.
- Please remember we are only able to oil clock movements, in-home. All other repairs would come into the shop. The Clockmaker will advise you onsite.
- Floor standing clocks that are moved within a year of us repairing/servicing are not covered by any warranty. There will be a $275 minimal fee to re-level and set up these clocks.
- “Warranty Service Calls” that are deemed misuse, a part goes bad that we did not replace/repair, timekeeping issues, volume/sound issues, the clock is jammed/wound down, and/or the clock is out of beat, will be charged a minimum service fee of $275.00.
- As times change we may need to update our In-Home/Office Polices. All updates will be posted here.
Inclement Weather:
If the forecast is calling for several inches of snow/ice on the day of your scheduled appointment and you do not receive a confirmation phone call by 1030am, we have most likely closed. We apologize for any inconvenience and will contact you to reschedule once we are back in the office. The safety of our staff and care of your timepieces are very important to us.