Privacy Policy
Effective Date: August 7, 2024
Privacy Policy for Richmond Clock Repair
Introduction
At The Clock Shop of Richmond a.k.a Richmond Clock Repair, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our services, including dropping off or picking up your timepieces.
Information Collection and Use
When you bring your clock or watch to our shop for repair or evaluation, we collect necessary personal information, including your contact details and account number. This information is used to manage your repair requests, provide estimates, and keep you informed about the status of your timepiece. We also document your item through photos to ensure accurate evaluation and return.
Data Security
We implement stringent measures to protect your personal information and the details of your timepiece. Access to your data is restricted to authorized personnel only, who need it to process repairs and manage your account. We use secure systems to store and handle your information, ensuring it remains confidential and protected from unauthorized access.
Policy on Sharing Information
Richmond Clock Repair does not sell or share your personal information with third parties except as necessary to fulfill our services or as required by law. If you request referrals or additional services, we may provide your information to trusted partners who are committed to maintaining privacy standards.
Contact and Updates
For any questions regarding our privacy practices or to update your personal information, please contact us directly. We reserve the right to update this Privacy Policy as needed, and any changes will be communicated to you through our website or direct notifications. Your continued use of our services signifies your acceptance of any modifications to this policy.
Customer Responsibilities
As part of our service process, we advise customers to take photos and document their timepieces before dropping them off. This helps ensure accurate identification and provides you with a record of the condition of your item. We also encourage you to provide any additional information about your timepiece that may be relevant to the repair or evaluation process.
Retention of Information
We retain your personal information and repair records for as long as necessary to complete your service requests and comply with applicable legal obligations. If you do not pick up your timepiece within 60 days of its completion, a storage fee will apply, and the item may be deemed abandoned, in which case we may dispose of it as per our policies.
Access and Accuracy
You have the right to access your personal information held by Richmond Clock Repair and request corrections if any details are inaccurate or outdated. Please contact us to review or update your information, and we will make the necessary adjustments promptly.
Cookies and Tracking
Our website may use cookies to enhance your browsing experience and gather information about website usage. Cookies help us understand user behavior and improve our site’s functionality. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect your experience on our site.
Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from minors. If we discover that we have inadvertently collected such information, we will take steps to delete it promptly.
Inclement Weather and Service Interruptions
In the event of inclement weather or other unforeseen circumstances that may affect our services, such as closures due to snow or ice, we will notify you through our voicemail and website updates. Your safety and the safety of our staff are our top priorities, and we will reschedule any affected appointments or service calls as soon as conditions permit.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and significant changes will be communicated to you directly. It is your responsibility to review this policy regularly to stay informed about how we protect your information.
Contact Us
If you have any questions or concerns about our Privacy Policy or how your information is handled, please do not hesitate to contact us. We are here to assist you and ensure your experience with Richmond Clock Repair is both secure and satisfactory.
Contact Information: The Clock Shop of Richmond
Phone: 804-282-0331
Address: 6000 West Broad Street,
Richmond, VA 23230
Thank you for choosing Richmond Clock Repair. We value your trust and are committed to safeguarding your personal information with the highest standards of privacy and security.