FCC/TCPA Consent to Contact Policy

Effective Date: December 13, 2024

This policy outlines The Clock Shop of Richmond, LTD’s practices for obtaining consent to contact customers via phone, email, or other forms of communication, in compliance with the Federal Communications Commission (FCC) and the Telephone Consumer Protection Act (TCPA).

Contact Information

Business Name: The Clock Shop of Richmond, LTD
Address: 6000 West Broad Street, Ste A, Richmond, VA 23230
Store Phone: 804-282-0331

Consent to Contact

By providing your contact information to The Clock Shop of Richmond, LTD through any means, including but not limited to, signing service agreements, submitting online inquiries, or engaging in any business transactions, you acknowledge and agree to the following:

1. Authorization to Contact
   • You consent to receive communications, including calls, text messages, voicemails, and emails, from The Clock Shop of Richmond, LTD at the phone number(s) and email address(es) you provide.
   • Such communications may include, but are not limited to:
     • Appointment confirmations, reminders, or changes.
     • Updates regarding the status of your timepiece repairs or service requests.
     • Promotional offers, updates about products or services, and important announcements.
2. Automated Communications
   • You agree that The Clock Shop of Richmond, LTD may use automatic telephone dialing systems (autodialers), prerecorded messages, and/or artificial voice systems to contact you.
   • Text message communications may be sent via an automated system, and standard message and data rates may apply.
3. Opt-Out Rights
   • You have the right to opt-out of receiving promotional or marketing communications at any time by:
     • Replying “STOP” to any text message received.
     • Clicking the “Unsubscribe” link included in email communications.
     • Contacting us directly at 804-282-0331 or via email CSRLTDVA@hotmail.com.
4. Consent Not Required for Purchase
   • Your consent to receive communications is not a condition for purchasing products or services from The Clock Shop of Richmond, LTD.
5. Accuracy of Information
   • You are responsible for providing accurate contact information. The Clock Shop of Richmond, LTD is not liable for communications sent to incorrect or outdated contact details provided by you.
6. Retention of Information
   • Contact information provided by you will be retained in accordance with our Privacy Policy and used solely for business purposes, as described above.

Liability and Limitations

The Clock Shop of Richmond, LTD will make reasonable efforts to ensure compliance with FCC and TCPA requirements. However, we are not responsible for:

• Any carrier-related fees or charges incurred by you in connection with receiving communications.
• Communications sent to contact details that have been incorrectly provided or not updated by you.

Customer Responsibilities

As a customer, you agree to:

• Notify us promptly of any changes to your phone number(s) or email address(es).
• Take responsibility for notifying us if a phone number you provide is reassigned to another individual.

How to Contact Us

If you have any questions about this policy or wish to modify your communication preferences, you can reach us using the following methods:

• Phone: 804-282-0331
• Address: 6000 West Broad Street, Ste A, Richmond, VA 23230
• Email: CSRLTDVA@hotmail.com

Acknowledgment and Agreement

By providing your contact information, you acknowledge that you have read, understood, and agreed to the terms outlined in this FCC/TCPA Consent to Contact Policy.

This document can be updated periodically to remain compliant with legal requirements. Customers will be notified of any significant changes through our website or direct communication.